Perspectives

Most guests make a reservation, appear at the podium at the scheduled time, are seated by the hostess and enjoy a wonderful evening. As I have outlined in a previous column, many of our frequent guests have a history with the Pillar House. They celebrated their first and subsequent anniversaries at a specific table in the Curtis Room or dined with parent's forty-seven years ago in the main dining room at table fifty-two. Others just have a favorite dining room where they always want to dine.

My job as the dining room/function manager is to insure that each dining experience is special. I work with our guest's to accommodate any reasonable request. The Pillar House prides itself on the principle of "gracious dining." Like any business there are variables outside of our control and limits to what we can do to meet a guests request.

Dining room flash points these days are numerous and range from air conditioning settings to cell phone usage. Believe it or not, these are easier to solve than issues related to specific seating requests. While we would like to honor each request for a special table or room, we cannot always do it. Except for our early reservations (before six) it is difficult for us to guarantee a specific table or rooms availability. While we do allow for ample time between reservations, occasionally we have a party that either arrives late or lingers longer than expected (sometimes both!). This makes it almost impossible for us to guarantee specific table assignments. A relaxed environment is one of the basic tenets of a dining experience at the Pillar House. We feel it is important not to rush our guests. My goal is to insure that each and every guest has a wonderful dining dining experience.

We care about our guests and take your requests seriously.

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